We get a lot of emails and calls from customers from all over the world. Where possible we really try and get back to you all in a timely manner, to save you a call or email I have put together some of our most common inquires.
More FAQ are coming soon.
Q. Do you post internationally ?
A. Yes we certainly do. Though due to the high cost of shipping we only post framed photos up to 24 inch in size and canvases or acrylics 30 inches wide. If you would like to buy a framed photo, acrylic, or larger canvas we can still do this for you, you just can’t do it online, we would need to get an independent quote for you on the shipping, so please email us. All international framed, canvas, and acrylic orders are a flat rate cost of $75 AUD so if you buy one or four the shipping is still $75 AUD. Photo only and Canvas only is $15 within Australia and $35 overseas via Airmail.
Q. Can any of your images be black and white.
A. Yes. We can make any image in our collection black and white. If you would like to see what a photo in the collection would look like all you need to do is to email us the image code and request an example / proof to be emailed to you. Our contact information can be found on our contact page.
Q. How long do orders take.
A. We own our own professional printing and framing studio that only produces our work. So we can offer quick turn around times. Usually, orders are completed in 5 – 7 working days. Premium framing option and acrylic facemount can take 10-14 days to complete. If you need an order quicker then please let us know via livechat or call us to find out if it can be done. If we say yes, then during the order process please add this deadline in the checkout notes of your order.
Q. I need something urgently, can this be done.
A. Yes it can. We have a lot of clients that find us at the last minute and our work would make the perfect gift. Our turn around just depends on the size your wanting and how you want it. ie Canvas, Framed, Acrylic, Photo Only. We have done framing orders for clients and had it delivered to Sydney within 24 hours. Best thing to do is to jump on our live chat or call and ask.
Q. I made an order but I didn’t receive an email receipt.
A. At the time of placing your order, you would have seen an order number on the screen and what was ordered. Those details were emailed to your nominated email address at the time of placing the order. If it wasn’t received please check your junk folder as it sometimes likes going in there. Due to the email be automated email addresses like Hotmail and Gmail can actually delete the email and you never see it, in this case, please contact us and we will manually forward your receipt to you. Another reason is at the time of order you entered your email address incorrectly.
