Is it a simple case of information “Hit and Run”, a lack of understanding how valuable information is or just plain bad manners. What ever it is I am getting sick of it. What I am talking about is people who take the time to email me asking for advice, guidance on camera systems, shooting techniques and equipment used, that kind of thing. Their emails are always very flattering and the questions asked are fine, its not like they are asking for you to outline your business model or profit and loss for the last year like some do.
Where the problem lies is when you take the time to respond to their question you don’t even get a simple reply of “Thanks”. I can honestly say I would have about a 99% “No thankyou” rate. I would get about 80 to 100 emails like this a year. When I reply you always give the person the benefit of doubt and you hit the send button not expecting any return communication but it stays in the back of your mind that a simple return email expressing their appreciation of your time and knowledge was not given.
When you do this gig full time you are always busy designing new publishing ventures, marketing yourself, processing orders, processing new images and for myself working on new tutorials, that kind of thing. Answering emails not directly related to your income is a luxury during the day.
For me now it will be a case of hitting the delete button to emails like this or pasting a simple paragraph stating why I haven’t answered their questions directing them to Rubbing Pixels. This was why I use to sell a tutorial outlining the gear I have as I got sick of giving it away for free with no gratitude. Yep it is a shame when photographers like myself wont answer emails like this anymore but time is precious, information is valuable and a simple action of hitting reply typing the words, “Thanks” and then hitting send is obviously too hard to do. So why bother when you have better things to do and they can go and figure it all out for themselves. Maybe with the spare time they save from typing “Thanks”.